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Frequently Asked Questions

Liverpool Street station is located in the north-east corner of the City of London between the areas of Broadgate, Spitalfields, and Bishopsgate.

Liverpool Street station is a significant transport hub serving four Underground lines, alongside the Overground and Elizabeth line, as well as acting as the terminus for national rail services from destinations including Norwich, Cambridge, and Stansted Airport.

Liverpool Street station is Great Britain’s busiest station, with up to 135 million people using the station annually in recent years.

Passengers currently experience significant overcrowding. While numbers dropped during the pandemic, they have returned and exceeded pre-covid levels, with current passenger use at 16% of the 2019 figures. These conditions are expected to worsen as expected passenger growth continues.

The station is also difficult to access for people with disabilities, luggage and small children. There is only one fully accessible lift serving the main line station, and there is no step-free access to Central line platforms or westbound on the Circle, Hammersmith and City and Metropolitan lines.

In addition, the station’s layout can be confusing for passengers, making it difficult for them to navigate and locate connections for onward journeys. The existing retail offer is also limited, and the station’s facilities need updating, preventing it from being the social and economic hub it could be.

Network Rail, MTR and Sellar are working together to transform Liverpool Street station. 

Sellar are known for the regeneration around London Bridge station and the ongoing Paddington Square office and retail development which includes a new tube station entrance at Paddington station.

MTR are a world-class operator of sustainable rail transport, with extensive experience in connecting communities across its network through the integration of rail, commercial and property development. The company’s UK rail operations includes operating the Elizabeth line on behalf of Transport for London, including all aspects of train and passenger services.

They are working with Transport for London and The Hyatt, owners of the Andaz London Liverpool Street hotel (formerly known as the Great Eastern Hotel) next to the station. The partners are working with a best-in-class team to develop the proposals including:

Herzog & de Meuron – Architecture

WSP – Engineering and sustainability

Bridges Associates – Heritage

Townshend Landscape Architects – Public realm

A new accessible world class station at no cost to passenger or taxpayer.

It will bring significant improvements for passengers, boosting jobs and economic growth, and help maintain the City’s position as a global centre of business.

The station will be transformed for passengers by doubling the size of the concourse, a 60% increase in number of ticket barriers to reduce queuing, and increasing the number of lifts from 1 to 7 and escalators from 4 to 10 making the station accessible to all users. 

Liverpool Street station would become a landmark seven-day-a-week destination, delivering a new retail and leisure hub for passengers, visitors, and the local community.

Innovative designs would transform connectivity, creating an integrated public realm and urban environment, and providing new open-to-all green spaces with publicly available sports courts and swimming pool.

The station’s original Victorian architecture will be preserved and enhanced with the Grade-II* listed Andaz Hotel sensitively refurbished, opening up many of the historical features to the public for the first time.

The development is being designed against international standards to meet the highest levels of sustainability, minimising the carbon footprint in construction and operation. The station would remain open and functioning throughout the project.

The station’s original Victorian architecture will be preserved and enhanced alongside a sensitive refurbishment of the Andaz Hotel. The project team are giving detailed and expert consideration to the Grade II* listed Andaz Hotel, the recently extended train shed roof and the reconstructed 50 Liverpool Street building. Additionally, the combination of new and historic elements of this much changed site and the surrounding area are being assessed with the utmost care.

The redevelopment will also include a new 5-star hotel to be operated by Hyatt under the Andaz brand and importantly many of the historical features of the Grade II listed building will be opened up to the public for the first time for commuters and the community to enjoy.

The transformation of Liverpool Street Station is being delivered at no cost to the passenger or taxpayer. The project will be funded through the construction of a new ten-storey office building and replacement hotel on top of the existing station concourse, its entrances and the existing Andaz Hotel.

We submitted out planning application and it is now publicly available on the City of London’s website. We are continuing to engage with the local community and station users on our plans to transform Liverpool Street station as we all recognise that excellence can only be delivered through working positively and collaboratively with stakeholders.

If you would like to share any further comments or contact the project team please do so via the email or phone number below.”

The initial development programme estimates construction beginning in 2025 at the earliest, with the station improvements complete around 2026, and the new commercial building completed 2030.

The station will remain open throughout construction, with no trains cancelled as a result of the works. It is too early in the design process to have detailed information on construction, but we will update the community and station users as soon as possible.

As our plans do not extend beyond the ticket barriers. The station would remain open and functioning throughout all phases of the project, with minimised impact to passengers.

The team can be reached at

For media enquiries contact

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