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Transforming the passenger experience for millions of station users

Liverpool Street station is Great Britain’s busiest, with up to 135 million people using the station annually in recent years. Passengers already experience overcrowding, poor accessibility, and limited connectivity. Passenger numbers have recovered since the pandemic, already exceeding the 2019 numbers by 16% and are expected to continue to increase, causing these conditions to worsen.

The proposed transformation of the station will deliver greater accessibility and a world-class passenger experience at no cost to passengers or the taxpayer.

We have been consulting with station users and the local community online and in person. If you missed our events, you can still view all the exhibition materials and sign up to be kept informed.

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Why upgrade?

Benefits to station users

Increased station capacity and improved accessibility. Reduced congestion and enhanced connectivity.


An increase from 1 to 7 lifts (all fully accessible) providing step-free access to the Central and Circle, Hammersmith & City and Metropolitan lines.


An increase from 4 to 10 escalators.

Step-free access

Significantly improving step-free access making the station easier to use for those with luggage, children or mobility impairments.

Upper concourse

A large new concourse, doubling the concourse space currently available, will increase circulation space for station users.

Gate capacity

Gateline capacity to increase by 60% helping to ease congestion and overcrowding.

No cost to passengers or the taxpayer

A new accessible world-class station at no cost to passengers or the taxpayer.


Our vision is to create a world-class, accessible transport hub with the station becoming a landmark seven-day-a week destination for passengers, visitors and the local community.


Working sensitively with the station’s heritage features is a key priority for us. The historic elements and facade of the Grade II* listed Andaz hotel, which originally opened as the Great Eastern hotel in 1884, will be sensitively restored.


The project will create new green spaces for the public and station users, with publicly available sports courts and swimming pool in a new roof garden, providing public health and wellbeing benefits for all.


Our proposals will provide significant improvements for millions of passengers and station users. We want to hear from you on what you would like to see from the station and the local area.

We held public consultations in November 2022 and January 2023 as part of our process to develop our plans. If you missed it, you can still get involved. View all the exhibition materials, sign up to be kept informed, and let us know you thoughts.

Sign up to stay informed about plans